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Terms and Conditions – Bella Rae Studios
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. WE RECOMMEND YOU RETAIN A COPY FOR
FUTURE REFERENCE.
1.1 Bella Rae Studios is operated by Bella Rae Studios Ltd (“Bella Rae Studios”, “we”, “us”, or
“our”), a company registered in England and Wales (Company No. 16000054) with a registered
address at 124 City Road, London, EC1V 2NX and principal studio location at 738 Green Lanes,
Dagenham, RM8 1YX.
1.2 These terms and conditions (“Terms”), together with the other documents referred to herein,
govern access to our studio, classes (“Classes”), fitness services (“Services”), and any Bella
Rae digital or on-demand platforms.
1.3 By using our Services, you agree to be bound by these Terms. They form a legally binding
contract. Use of our facilities implies acceptance of these Terms.
1.4 We may amend these Terms periodically. We will notify you of material changes where
feasible. Continued use after changes constitutes acceptance.
1.5 We may change, withdraw or limit features, classes, locations, or Services at any time.
1.6 These Terms incorporate our: – Privacy Policy; and – Any other rules or notices we issue,
whether posted on-site or sent in writing.
1.7 DEFINITION OF SERVICES
For the purposes of these Terms, “Services” refers to all fitness and wellness offerings
provided by Bella Rae Studios, whether in-person, online, or otherwise. This includes, but is
not limited to: studio-based classes, Memberships, Subscription Packs, Intro Packs, single
class bookings, private sessions, workshops, special events, promotions, gift cards, and access
to any digital or on-demand platforms. The specific features and inclusions of each Service are
detailed at the time of purchase or booking and may vary from time to time.
1.8 VARIATION OF SERVICES
We reserve the right to modify, withdraw, or substitute any part of our Services, including
class types, schedules, instructors, or available locations, at our sole discretion. Such
changes will not entitle you to a refund or compensation, provided the overall nature of the
Services remains materially similar.
1.9 AVAILABILITY NOT GUARANTEED
Access to classes or appointments is subject to availability. We do not guarantee availability
of any specific class time, instructor, or service, even with active membership or credits.
1.10 DEFINITION OF “PLAN”
“Plan” refers to any prepaid access arrangement to our Services, including but not limited to
Memberships, Subscription Packs, Intro Packs, and Class Packs.
2.1 To use our Services, you must: – Be an individual over 18, or aged 16–17 with written
parental/guardian consent and adult supervision; and – Confirm you are medically fit to
participate. If in doubt, seek advice from a medical professional.
2.2 Registration must be completed via our Website or App. You must provide: – Full name; – Avalid and subsisting email address; – A secure password; – Address and contact details; –
Payment details (processed securely); and – Any other details requested.
2.3 You warrant all information is accurate and agree to keep it up to date.
2.4 We reserve the right to decline or terminate any account at our sole discretion.
2.5 You are solely liable for any injury, damage to property, or harm caused by your actions,
negligence, or misuse of equipment while using our premises, whether to yourself, others, or
the studio.
3.1 All memberships, subscriptions and class packs activate according to the terms shown at the
time of purchase. The minimum commitment period will be clearly displayed at checkout.
3.2 Prices, durations, and renewal terms are subject to change and will be published on our
website. Your membership will renew automatically unless cancelled in accordance with these
Terms.
3.3 Memberships are billed monthly or annually and are subject to a minimum commitment period.
You may not cancel or pause your membership during this period except in exceptional cases
(e.g. medical condition, relocation), and only with valid supporting evidence. After the
minimum term, cancellation requires 30 days’ written notice.
3.4 If no minimum term is explicitly stated at the point of purchase, a default minimum term of
3 months will apply.
3.5 Unlimited memberships may be paused for up to one month, once every 12-month period,
subject to approval. Additional pauses (e.g. for injury or extended travel) may be considered
with valid documentation.
3.6 Class packs expire after their stated validity period. Expiry dates are shown at checkout.
No extensions are available unless supported by valid medical evidence and approved by us.
3.7 Memberships and class packs are non-transferable, non-shareable, and non-refundable, except
where required by law or approved under these Terms.
3.8 Promotional codes must be applied at checkout and may not be combined or applied
retroactively. All promotional offers are subject to change and availability.
3.9 By subscribing, you consent to receive emails and marketing communications from us. You can
unsubscribe at any time.
3.10 Memberships, Subscription Packs, Intro Packs, and individual Classes (collectively,
“Plans”) may include features such as class credits, attendance limits, complimentary items, or
access to events. These inclusions are detailed at the point of purchase and may vary over
time. We reserve the right to update or change these features at our discretion. Such changes
will not affect your minimum commitment or cancellation rights unless explicitly stated at the
time of purchase.
3.11 Where a Plan includes complimentary or limited-use benefits (e.g. grip socks, discounts,
guest passes), these are one-time offers unless otherwise specified. These benefits hold no
cash value and may not be substituted, exchanged, or transferred.
4.1 Group classes must be cancelled at least 12 hours before the scheduled start time. Private
sessions require 24 hours’ notice. These timeframes apply to all users, including those with
Unlimited Memberships, Subscription Packs, Intro Packs, and Class Packs.4.2 You must cancel at least 12 hours before the scheduled class time to avoid incurring Late
Cancellation or No-Show fees. – Late cancellations will result in a £15 charge. – No-shows will
incur a £30 charge. These fees will be automatically charged to your saved payment method.
By using our Services, you authorise us to charge these fees as applicable.
4.3 Clients using Subscription Packs, Intro Packs, or Class Packs must cancel at least 12 hours
prior to the scheduled start time to retain the class credit. Cancellations made less than 12
hours before class will result in the class credit being forfeited. No refunds or substitutions
will be issued for late cancellations or no-shows.
4.4 If a client accumulates three or more late cancellations or no-shows within a rolling
30-day period, we may temporarily suspend the account pending internal review. Suspension does
not affect your billing cycle unless otherwise stated.
4.5 No entry will be permitted after a class has started. This is a strict policy for safety
reasons.
4.6 First-time clients must arrive 10 minutes early for induction. Late arrivals may be turned
away, and credits forfeited.
4.7 All Private Sessions require a minimum of 24 hours’ notice for cancellation. Cancellations
made within 24 hours of the scheduled start time will result in the session credit being
forfeited. No refunds or rescheduling will be provided for late cancellations.
4.8 These cancellation windows are in place to ensure fair access to classes and instructors
across our community. We do not offer compensation or credit reissuance for missed, late
cancelled, or unattended sessions, except where required by law.
4.9 Illness & Attendance: To protect the health and safety of all participants and staff,
please do not attend any class if you are feeling unwell or exhibiting symptoms such as cough,
sore throat, runny/blocked nose, fever/chills, fatigue, or loss of taste/smell. Notification of
illness should be made as soon as possible. Please note that our standard 12-hour cancellation
policy still applies.
5.1 You may cancel your membership at the end of your minimum commitment period by providing 30
days’ written notice via email to our official contact address.
5.2 If you wish to cancel your membership early due to exceptional circumstances (e.g. medical
conditions), you must submit a written request along with valid supporting evidence. Acceptable
evidence includes, but is not limited to: – A signed doctor’s note or hospital discharge
summary. We reserve the right to accept or reject such requests at our sole discretion.
5.3 Deleting your account, ceasing attendance, or removing the app does not cancel your
membership. You must notify us in writing to initiate cancellation.
5.4 Account termination for breach of these Terms may occur at our discretion, including
suspension of services or access to your account.
5.5 Once cancellation is confirmed, you will retain access to Services until the end of your
current billing cycle.
6.1 Bella Rae Studios may offer in-studio, self-led reformer sessions (“Self-Led Reformer
Classes”), where clients attend the studio and follow pre-recorded or on-screen content on
individual screens. Clients are able to select the class, focus area, and level from theavailable library at their own discretion.
6.2 Self-Led Reformer Classes are not live-instructed sessions. There is no real-time coaching,
correction, or supervision by an instructor, even where staff may be present on-site for
general assistance. All guidance is general in nature and does not constitute personalised
training, medical advice, or physiotherapy.
6.3 Self-Led Reformer Classes are available only for use on reformer equipment. They are not
designed or authorised for use with cadillac, towers, or any other apparatus. Clients must not
attempt to replicate, adapt, or perform Self-Led Reformer Class content on cadillac equipment
or any non-reformer apparatus.
6.4 By booking or attending a Self-Led Reformer Class, you confirm that: (a) You understand
basic reformer set-up, safety, and technique; (b) You are able to mount, dismount, and adjust
the reformer (including springs, footbar, and straps) safely and correctly; and (c) You will
select only those classes, levels, and options appropriate to your health, experience, and
physical capability.
6.5 You are solely responsible for following on-screen instructions safely, including
transitions, spring changes, and modifications. If you are unsure about any exercise,
variation, or set-up, you must not perform it and should either select an alternative
class/option or seek professional or medical advice before continuing.
6.6 All studio rules and policies (including Sections 4: Cancellations, 10: Conduct and Safety,
11: Health and Liability, 22: Lost Property, and 28: Gender Access Policy) apply equally to
Self-Led Reformer Classes. A Self-Led Reformer Class booking is treated as a standard class
booking for the purposes of cancellations, no-shows, and fees.
6.7 Participation in Self-Led Reformer Classes is entirely at your own risk. To the fullest
extent permitted by law, Bella Rae Studios accepts no liability for any injury, loss, or damage
arising from: (a) your choice of class, level, or duration; (b) improper or unsafe technique;
(c) incorrect or unauthorised adjustment of the reformer; or (d) use of Self-Led content on any
non-reformer equipment, except where such injury, loss, or damage is caused by our proven
negligence.
6.8 You must immediately stop exercising and seek appropriate assistance if you experience
pain, dizziness, shortness of breath, or any unusual discomfort during a Self-Led Reformer
Class. You must not participate while under the influence of alcohol, drugs, or any substance
that may impair your judgement or coordination.
7.1 Payments are securely processed via our authorised provider. We do not store your full card
details.
7.2 It is your responsibility to ensure payment details remain up to date.
7.3 Failed payments may result in suspension of access.
7.4 We do not accept cash. All purchases must be made online or through our app.
8.1 When you purchase a class, credit pack, or membership that begins immediately — including
those activated at the time of purchase — you acknowledge and agree that your statutory 14-day
right to cancel under the Consumer Contracts Regulations 2013 is waived once the service has
begun.
8.2 By completing your purchase, you confirm that: – You request services begin immediately;
and – You understand that you waive your 14-day cancellation right under the Consumer ContractsRegulations 2013 once the service starts.
Do not complete the purchase if you do not agree to these terms.
8.3 If you do not use or access the service during the 14-day period and it has not yet
started, you may cancel and request a full refund by contacting us in writing.
8.4 This clause applies regardless of whether the service has a minimum commitment or fixed
term contract.
8.5 Refunds requested outside the statutory cooling-off period are not guaranteed and will be
considered only in exceptional circumstances, at our sole discretion. Approved refunds may be
subject to an administrative processing fee.
8.6 Expired credits, missed classes, and promotional items are non-refundable and cannot be
exchanged, except where required by law.
8.7 Gift cards are non-refundable, non-exchangeable, and expire 12 months from the date of
issue unless otherwise stated at the time of purchase. They cannot be redeemed for cash and are
treated as pre-payment for services.
9.1 Personal data is processed in accordance with our Privacy Policy and data protection
regulations.
9.2 Our studio uses CCTV for safety and security. Footage is managed under GDPR compliance.
10.1 Clients must treat staff and others with respect. We do not tolerate abusive behaviour.
10.2 Appropriate attire and hygiene are required. Equipment must be wiped down after use.
10.3 Phones must remain off or on silent in class, unless explicitly approved by staff.
10.4 Children are not permitted in the studio unless part of an approved programme and
supervised.
11.1 By agreeing to these Terms and Conditions Clients hereby represents that he/she is in good
physical condition and is capable of engaging in the active and passive exercises. Any illness
or condition must be discussed with the instructor prior to starting the exercises.
It is the Client’s sole responsibility to notify the Studio before attending any session of any
circumstances affecting their health which may be exacerbated through continued use of the
Studio and/or which may have arisen or worsened since their last session at the Studio (if
any). Clients are advised not to undertake strenuous physical activity without first seeking
medical advice if they have concerns over their physical condition and wellbeing. Consult your
medical professional to assess your physical condition to exercise. Clients may train during
pregnancy following our guidelines, but consult your medical professional before starting any
exercise.
The Studio reserves the right to refuse access to any Clients if, in its absolute discretion,
it considers that the health of the individual concerned may be endangered by the use of Studio
facilities. Clients are required to follow the instructions of the instructor at all time.
11.1a PregnancyLimitations are defined and divided by if the client is under regular exercise with Bella Rae
Studios or is a new client for our studios.
New Clients:
First Trimester: Bella Rae Studios will not accept new clients during this time of the
pregnancy. Second Trimester: Bella Rae Studios will only accept new clients from week 12 after
a Pre Natal Assessment. At this point clients can join our Beginner Basic Reformer only, up to
20 weeks. After this point the client has to book Personal Training with trained specialist or
join Pre Natal dedicated classes where offered until end of pregnancy. Third Trimester: Bella
Rae Studios will not accept any new client at this time of pregnancy.
Existing Clients:
First Trimester: Bella Rae Studios will accept existing clients with regular training schedules
up to week 12 to Basic Reformer classes. Second Trimester: Bella Rae Studios will accept
existing clients with regular training schedules after a Pre Natal assessment at week 13 to
Basic Reformer classes up to week 20. Clients cannot book Intermediate, Advanced or Burn
classes. At week 20, clients need to book Personal Training sessions or dedicated Pre Natal
classes where offered. Third Trimester: Clients can continue to attend Personal Training
sessions or dedicated Pre Natal classes where offered.
11.2 Participation is at your own risk. We accept no liability for injury or loss unless
directly caused by our negligence.
11.3 Our liability for any claim not involving death or personal injury caused by negligence is
limited to £250, where lawful and reasonable to do so.
11.4 We are not responsible for any injury, loss, or damage caused by third parties, including
other clients or external contractors.
11.5 Clients use all equipment at their own risk. We are not liable for misuse, loss of
personal belongings, or unauthorised use of studio items.
11.6 Clients must use all equipment strictly in accordance with staff instructions and posted
guidance. Any use that is inconsistent with safe practice or exceeds the equipment’s intended
purpose is entirely at the client’s own risk. We accept no liability for injury, loss, or
damage resulting from such misuse.
12.1 All intellectual property, branding, methods, and class content are the exclusive property
of Bella Rae Studios.
12.2 You may not record, reproduce, or distribute any content or materials without our written
consent.
13.1 Use of our services to solicit clients or staff or for competitive research is prohibited.
13.2 Clients agree not to use our services to solicit staff or clients, or for competitive
purposes, for 12 months after closing an account, where this restriction is lawful and
reasonably necessary.
14.1 If your balance remains unpaid for more than 60 days, we reserve the right to refer the
matter to a collections agency. A £75 + VAT administration fee will be added in addition to the
outstanding balance. Access to all Services may be suspended until payment is received in full.14.2 Access to all services may be suspended until the balance is paid in full.
15.1 We are not liable for any delay or failure to perform our obligations under these Terms
due to circumstances beyond our reasonable control, including but not limited to acts of God,
pandemics, government restrictions, strikes, technical failures, or natural disasters.
15.2 In such cases, we reserve the right to suspend, modify, or reschedule affected services
without liability or obligation to provide a refund or compensation.
16.1 Please raise complaints directly with us. We aim to respond within 7 working days.
16.2 If unresolved, we will consider mediation before legal escalation.
17.1 These Terms are governed by the laws of England and Wales.
17.2 Any disputes will fall under the exclusive jurisdiction of the courts of England and
Wales.
18.1 If any part of these Terms is found to be invalid or unenforceable, the remaining
provisions will remain in full force and effect.
19.1 If you book through a third-party platform, you are still bound by these Terms and
Conditions. It is your responsibility to familiarise yourself with our policies before booking.
We are not responsible for the platform’s own terms or errors.
20.1 By clicking ‘Purchase’, you agree to our Terms and Conditions and Privacy Policy, and
confirm you waive your right to cancel once the service begins.
21.1 By clicking ‘Purchase’, you: – Agree to our Terms and Conditions and Privacy Policy; –
Confirm that you request services begin immediately; and – Accept that you waive your right to
cancel under the statutory cooling-off period once the service has started.
Do not proceed unless you understand and agree to these conditions.
21.2 Where services begin immediately upon purchase or booking, you acknowledge and accept that
you waive your statutory 14-day cancellation rights as described in Section 8.
21.3 Acceptance of these Terms is a condition of participation. If you do not agree to any part
of these Terms, you must not use our services.
22.1 Clients are solely responsible for their personal belongings while on our premises,
including all studio areas, changing rooms, and waiting areas.22.2 We accept no liability whatsoever for the loss, theft, or damage of any personal items,
howsoever caused — including but not limited to unattended areas, lockers, changing rooms, open
or unlocked doors, or unauthorised access to staff-only or restricted areas.
22.3 Lockers are provided for convenience only. They are not monitored or insured and are used
entirely at the client’s own risk. No storage provided guarantees the safety of belongings.
22.4 Clients must not bring valuable items (including jewellery, electronics, cash, designer
clothing, or documents) to the studio. Any such items are brought at the client’s sole and
absolute risk.
22.5 We are not responsible for any items left on-site, regardless of whether they are later
found or recovered. Items left behind may be disposed of without notice.
23.1 To the fullest extent permitted by law, we disclaim all liability for any loss, damage,
expense, or injury suffered by clients or third parties in connection with the use of our
premises, services, equipment, or content, whether arising from contract, tort (including
negligence), breach of statutory duty, or otherwise.
23.2 We do not accept any responsibility for indirect, incidental, special, or consequential
losses, including but not limited to lost income, loss of enjoyment, or emotional distress.
23.3 Clients agree to use our facilities and services entirely at their own risk and are solely
responsible for their own safety and actions.
24.1 By using our services, you voluntarily and expressly waive any and all claims, past or
future, known or unknown, against Bella Rae Studios Ltd, its directors, staff, and agents,
except in cases of death or personal injury caused by proven negligence.
25.1 Clients acknowledge and accept that participation in fitness activities carries inherent
risks, including but not limited to physical injury, muscle strain, and equipment malfunction.
25.2 By using our services, you expressly assume all such risks, whether foreseen or
unforeseen, including those arising from the actions of other clients, improper form, equipment
adjustments, or misuse. You take full responsibility for any outcome unless caused solely by
our proven negligence.
26.1 You acknowledge that improper or unauthorised use of reformers or any studio equipment can
result in injury or equipment damage. You agree to follow all safety instructions, participate
in induction sessions where required, and notify staff if unsure how to operate any equipment.
26.2 We are not responsible for any injury or damage arising from use of equipment contrary to
our guidance, even if that misuse occurs in the presence of staff. Use is at your own risk at
all times.
27.1 Except as expressly provided in these Terms, nothing in this agreement confers any rights
or benefits on any third party, whether under the Contracts (Rights of Third Parties) Act 1999
or otherwise.
27.2 No third party shall have the right to enforce or enjoy the benefit of any provision ofthis agreement.
28.1 Bella Rae Studios operates as a single-sex service provider for the majority of its in
studio classes. Unless explicitly stated otherwise at the time of booking, all in-studio
classes are designated as female-only and are available exclusively to individuals who are
biologically female.
28.2 This policy is implemented in accordance with Schedule 3, Paragraph 27 of the Equality Act
2010, which permits the provision of single-sex services where this constitutes a proportionate
means of achieving a legitimate aim. It is further supported by the 2024 UK Supreme Court
ruling that interprets “woman” under the Act to mean a biological female.
28.3 The legitimate aims underlying this policy include: (a) promoting the privacy, dignity,
and safety of clients; (b) meeting the specific needs and expectations of our female clientele;
(c) providing a comfortable and trusted environment for women, including those who may have
experienced trauma, cultural sensitivities, or religious obligations.
28.4 Where Bella Rae Studios offers mixed-gender classes, these will be clearly marked as such
in the class name and/or description at the point of booking. All clients are responsible for
reviewing class details before booking.
28.5 We reserve the right to decline or cancel any booking made in breach of this policy. Any
associated refunds or class credits will be issued solely at our discretion.
28.6 This policy applies strictly to studio-based services. Access to any Bella Rae digital or
on-demand services may be open to all clients regardless of sex or gender identity, and such
access is governed by separate terms.
Speak to us about memberships, private session, private hire or any general questions.
London Studio:
738 Green Lanes, Dagenham RM8 1YX, London, United Kingdom.